Make a Payment

1. Click here and follow the steps to complete payment.
2. The daily limit for FPS transaction may vary depending on your bank account settings. 
3. To help us confirm your payment, please write the policy number and the policyholder’s or insured person’s name clearly on the screenshot(s) of the payment confirmation page. Make sure the screenshot(s) showing the transaction details (e.g. transaction status, merchant name, amount, date and time, debit account name and number, etc.). You can either mail (21/F, 1111 King’s Road, Taikoo Shing, Hong Kong) or email ([email protected]) the screenshot(s) to us. 
   

1. Click here and follow the steps to complete payment.
2. Accept VISA / MasterCard / JCB / DISCOVER / Diners Club / *UnionPay (CUP) / Apple Pay / Samsung Pay / Google Pay (*Union Pay is for specific products only).
3. Please note the administrative handling fee for processing the payment, if any, is borne by the payor.  
4. To help us confirm your payment, please write the policy number and the policyholder’s or insured person’s name clearly on the screenshot(s) of the payment confirmation page. Make sure the screenshot(s) showing the transaction details (e.g. transaction status, merchant name, amount, date and time, debit account name and number, etc.). You can either mail (21/F, 1111 King’s Road, Taikoo Shing, Hong Kong) or email ([email protected]) the screenshot(s) to us.

1. Click here and follow the steps to complete payment.
2. Not applicable to LionPrima, LionAchiever, LionAchiever Elite and Sigillo Universal Life Plan.
3. UnionPay Wallet is applicable to Generali Supreme Gold Plan, LionMaster Term Life Plan, LionGuardian PlusOne and Z-Protect Pro Lite Insurance only.
4. Payment amount shall be HKD120,000 or below.
5. Please note the administrative handling fee for processing the payment, if any, is borne by the payor.

1. PPS by internet and by phone are acceptable.
   
2. Please input or select below Merchant Code and select ‘1’ for premium payment:
   For Policy Number starting with 87 and 28, input or select ‘6613’ for Merchant Code
   For Policy Number starting with 83, CLS/ELS/PIM or 000, input or select ‘6360’ for Merchant Code
   
3. Input the "Bill Number"
   For Policy Number starting with 87, 28 or 83, input the Policy Number (8-digit) as the "Bill Number"
   For Policy Number starting with CLS/ELS/PIM or 000, input the Bill Number (8-digit) stated on the Premium Notice as the "Bill Number“

PPS Website: www.ppshk.com

1. Log in to your online banking service and access “Bill payment”.
2. Select below merchant from merchant category "Insurance": 
   For Policy Number starting with 87, select "Generali Life (Hong Kong) Limited"
   For Policy Number starting with 83, CLS/ELS/PIM or 000, select "Assicurazioni Generali S.p.A. Hong Kong Branch"
   
3. Select appropriate "Bill Type" : (1) Premium (2) Extra Premium (3) Loan Repayment
4. Input the "Bill Number":
   For Policy Number starting with 87 or 83 , input the Policy Number (8-digit) as the “Bill Number”.
   For Policy Number starting with CLS/ELS/PIM or 000, input the Bill Number (8-digit) stated on the Premium Notice as the “Bill Number” and please also input the Policy Number under “Remarks”.
   
5. Please follow the bank instructions to complete the payment process.
   

1. The payment method applies to paying your policy’s renewal premium.
   
2. You may settle your premium payment via direct debit from your HKD bank account or Credit Card (for specific products only).
   
3. You can download the related authorization form from our company website (generali.com.hk). Or you can register with our online customer service portal GenBRAVO (genbravo.generali.com.hk) as user. Then you can review your policy information or download any required forms anytime, anywhere.
   

1. Please mail (21/F, 1111 King’s Road, Taikoo Shing, Hong Kong）a crossed cheque/bank draft/cashier order to us and made payable to below with policy number, name of the Policyholder/Insured at the back of cheque/bank draft /cashier order.
   
   For Policy Number starting with 87 and 28, made payable to “Generali Life (Hong Kong) Limited”
   For Policy Number starting with 83, CLS/ELS/PIM or 000, made payable to “Assicurazioni Generali S.p.A.”
   
2. Post-dated cheque / Overseas bank cheque/ Traveller cheque/ Gift cheque are not acceptable.
   
3. USD cheque (issued by local bank) / USD bank draft or cashier order (issued by local bank and payable at Hong Kong) are only accepted for USD policy.
   
4. Please note the service charge of cheque/ bank draft/ cashier order clearing, if any, is borne by the payor. And, it is non-refundable upon premium refund requests.
   

1. Please deposit or transfer * your payment into following accounts:
   
   For Policy Number starting with 87 and 28, please use:
   
   Citibank N.A.
   006-391-62520091 (HKD Account)
   006-391-62520113 (USD Account)
   
   HSBC
   004-848-739330-292 (HKD Account)
   004-848-739330-274 (USD Account)
   
   For Policy Number starting with 83, CLS/ELS/PIM or 000, please use:
   
   Citibank N.A.                            
   006-391-08661316 (HKD Account)
   006-391-08681678 (USD Account)
   
   HSBC
   004-600-330336002 (HKD Account)
   004-848-753158201 (USD Account)
   
   *If your bank account is opened overseas (non-Hong Kong local), you may need to select "Overseas Payee” (exact field and setting will depend on your bank) and input the corresponding bank account information when using an online bank transfer as a payment method
   
2. To help us confirm your payment, please either mail (21/F, 1111 King's Road, Taikoo Shing, Hong Kong) or email ([email protected]) the following payment proof to us:
   
   For direct deposit or bank transfer via ATM, please clearly write the policy number and the name of the policyholder/ insured on the bank-in slip.
   
   For online bank transfer, please clearly write the policy number and the name of the policyholder/ insured on the screenshot(s) of the payment confirmation page, showing the receiving bank account number and transfer amount.

1. Please transfer your payment into following accounts:
   
   For policy number starting with 87 and 28, please use:
   
   Citibank Account
   006-391-62520091 (HKD Account)
   006-391-62520113 (USD Account)
   Account Name: Generali Life (Hong Kong) Limited
   Bank Address: Champion Tower, Three Garden Road, Central, Hong Kong
   Swift Code: CITIHKHX
   
   HSBC Account
   004-848-739330-292 (HKD Account)
   004-848-739330-274 (USD Account)
   Account Name: Generali Life (Hong Kong) Limited
   Bank Address: Head Office, 1 Queen’s Road, Central, Hong Kong
   Swift Code: HSBCHKHHHKH
   
   For policy number starting with 83, CLS/ELS/PIM or 000, please use :
   
   Citibank Account
   006-391-08661316 (HKD Account)
   006-391-08681678 (USD Account)
   Account Name: Assicurazioni Generali S.p.A. Hong Kong Branch
   Bank Address: Champion Tower, Three Garden Road, Central, Hong Kong
   Swift Code: CITIHKHX
   
   HSBC Account
   004-600-330336002 (HKD Account)
   004-848-753158201 (USD Account)
   Account Name: Assicurazioni Generali S.p.A. Hong Kong Branch
   Bank Address: Head Office, 1 Queen’s Road, Central, Hong Kong
   Swift Code: HSBCHKHHHKH
   
2. Please input policy number, name of policyholder/insured in "Message to payee" field.
3. To help us confirm your payment, please write down clearly the policy number, name of policyholder/insured on the payment advice showing the receiving bank account number and transfer amount either mail (21/F, 1111 King's Road, Taikoo Shing, Hong Kong) or email ([email protected]) to us.
   
4. Please note the service charge of Telegraphic Transfer/Chats, if any, is borne by the payor. And, it is non-refundable upon premium refund requests.